Whatever happened to customer service?

I just got back from a quick shopping trip ....
It's tax free days on clothes this week (ends tomorrow) and a lot of stores are having very good sales, some with coupons, etc. One coupon I have (a magical coupon where you don't know if you save 10% to 70% until they scan it) expires today, so I wanted to go use it. Of course I had a half an hour ... but hey ... I can power shop when I need to!
I walk into the department store in the jewelry department ... I made myself bypass that area because I got sucked in there last week for over an hour and didn't even realize it! What can I say, I have a thing for big clunky silver rings!!!! So where do I end up next ... shoes! So I'm looking at shoes, trying on shoes ... keep in mind, I don't need shoes ... but when did that ever stop a women from getting some? I found some ubber cute shoes too ... but hurried along and thought I'd go back if I had time.
Looked quickly at the clothes, saw some really cute things, but they were making the 5 minutes announcement so I needed to move it. So off to the purses I go. I found a cute purse regular $30 marked down to $17, then I could take an extra 50% off that! So I carried that around, even though I looked like an idiot with it, because it looked like something someone half my age would buy ... but who cares, I liked it. Then I saw some others on my way through, and picked those up so I could decide (0r not and get them all) once I had finished looking. I was down looking at the Tommy purses that were on sale for 20 bucks when they made the final announcement. So I quickly looked so I could make my decision and be on my way. While looking I hear a sales associate say to her co-worker something very rude about the fact they have to make the closing announcement in English as well as Spanish. Usually I'd say something, but I let it go ... I said it in my head and hurriedly looked. Not a second later the rude women was beside me saying in a VERY rude tone, "did you not hear, we're closed"! Can you believe that? I mean we're talking department store here, not a five and dime store (not that it should made a difference, but still)!!! So there I was looking up at her, taken aback by how I was being treated ... then it happened, it always happens, my mouth .... it opens up and words just stumble out of it. Sometimes I think my mouth is run by another brain I'm unaware of!!!! I made the sales associate more than aware that I did hear BOTH announcements as well as her extremely uncalled for racial comment. I reminded her that I was the customer and she was to wait on me, not be rude to me. As I stood up I took my hand and pushed ALL of the small Tommy purses I was looking at off the shelf and looked her straight in the eye (after looking at her name badge) and said, "Mary, I'm sorry if you're not happy with your job; however, just because an announcement is made does NOT mean your closed. There are still other customers in the store making there final purchases, the lights are still on, and the doors unlocked. Do NOT act like you're above me, do NOT act rudely towards me, and do NOT make racial comments." She gave me this look like I had 4 heads .... and then looked at all the purses I had pushed off the rack. (Okay, so a little immature of me, but like I said ... it's that other brain that steps in!!!) I then informed her that her manager would be informed of what had taken place, blah blah blah. I then realized I had the purses in my hand that I had picked up throughout my shopping, I looked at them, then her and told her that I WAS going to purchase them, but since the store is "closed" (and did the " "with my fingers when I said closed) I guess I can't, and dropped them in front of me on the floor. On that note, I stepped over my chosen purses and left the department.
Okay, so I might have taken it a little too far. I am 31 years old, but it's that other brain, I can't help it ... it kicks in, my mouth opens and just stand back and wait for the aftermath. Sure just asking to speak to her manager would have been enough, but it wouldn't have been as satisfying as what I did. More mature ... yes, but it wouldn't have felt as good. And knowing she has to pick those purses up and neatly place them upon the shelves gives me pleasure. Sure she gets paid by the hour, so I'm sure she'll be getting a little extra for my satisfaction ... but I don't care. Maybe she'll use the extra money to buy a new attitude!!!